GuestRevu vs Press Ganey Reputation
GuestRevu
guestrevu.comPress Ganey Reputation
pressganey.comSide by side
| Figure | GuestRevu | Press Ganey Reputation |
|---|---|---|
| Price from | $34.99/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Review Management Software | 9.2 (#6) | 7.5 (#121) |
| Founded | 2012 | 1985 |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | South Bend, Indiana, United States |
| Purpose | GuestRevu provides guest feedback and online reputation management software for the hospitality industry. | The product helps organizations manage consumer reviews to build trust, protect their brand, and improve loyalty and growth. |
| Reporting | Reports can be filtered by guest type, department, location, date range and other segments. | Users can create custom reports, filter by date range, organization level, and review type, and schedule reports. |
| Sentiment analysis | GuestRevu analyzes review sentiment, recurring themes and keywords across survey and public-review data. | AI analysis identifies review sentiment and themes using industry-tuned analysis. |
| Support | The support team can be contacted by phone, email, or online chat. | Press Ganey lists client support at 800-232-8032 and [email protected]. |
Plans
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
Press Ganey Reputation
Press Ganey Reputation has no write-up on Specifiction yet; its figures are above.