GuestRevu vs ReviewInc
GuestRevu
guestrevu.comReviewInc
reviewinc.comSide by side
| Figure | GuestRevu | ReviewInc |
|---|---|---|
| Price from | $34.99/mo | $499/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 9.2 (#6) | 8.4 (#37) |
| AI responses | GuestRevu AI drafts personalized review replies that staff can edit and approve before posting. | The platform provides AI-assisted replies for customer reviews from a centralized inbox. |
| Company history | GuestRevu says it began helping hoteliers gather guest feedback in 2012. | LinkedIn lists ReviewInc as founded in 2012 and headquartered in Los Angeles, California. |
| Company size | LinkedIn lists GuestRevu as a privately held software-development company with 11–50 employees. | LinkedIn lists ReviewInc as a privately held software-development company with 11–50 employees. |
| Founded | 2012 | 2011 |
| Free plan | Yes | Yes |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | Woodland Hills, California, USA |
| Integrations | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. | Published integrations include Zapier, Salesforce, Hootsuite, ServiceTitan, ModMed, Housecall Pro, Okta, Entrust, WhatsApp, HubSpot, and Google Maps. |
| Rating on G2 | 0 out of 5 from 0 reviews. | 4.6 out of 5 from 19 reviews |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.8 out of 5 from 35 reviews |
| Reporting | Reports can be filtered by guest type, department, location, date range and other segments. | Dashboards provide traffic and review tracking, competitor reports, sentiment analysis, and customizable reporting. |
| Review monitoring | The reputation product collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. | The service says it tracks reviews across more than 600 review sites and can send real-time, daily, weekly, or monthly reports. |
| Support | The support team can be contacted by phone, email, or online chat. | Enterprise customers receive onboarding, a dedicated account manager, and a U.S.-based support team. |
| What it does | GuestRevu is a SaaS platform for hospitality businesses that combines guest surveys, online reputation management and guest-feedback analytics. | ReviewInc combines online reputation management and customer-experience tools in one dashboard for monitoring, collecting, responding to, and sharing reviews. |
Plans
ReviewInc
- Full Service$799 a month
- Full Service$499 a month
- BASICPriced on request
- ENTERPRISEPriced on request
- MONITORPriced on request
- PROPriced on request
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.