GuestRevu vs Reviewpro Reputation
GuestRevu
guestrevu.com
Reviewpro Reputation
shijigroup.comSide by side
| Figure | GuestRevu | Reviewpro Reputation |
|---|---|---|
| Price from | $34.99/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Online Reputation Management Software | 9.1 (#1) | 7.1 (#43) |
| Spec score · Review Management Software | 9.2 (#6) | 7.3 (#136) |
| AI responses | GuestRevu AI drafts personalized review replies that staff can edit and approve before posting. | AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing. |
| Case management | The platform includes service tickets for assigning tasks, tracking priorities and monitoring completion. | Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows. |
| Guest surveys | Users can send customizable pre-stay, in-stay and post-stay surveys. | Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys. |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | Beijing, China |
| Purpose | GuestRevu provides guest feedback and online reputation management software for the hospitality industry. | Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations. |
| Review aggregation | The reputation module collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google and Expedia. | Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys. |
| Sentiment analysis | GuestRevu analyzes review sentiment, recurring themes and keywords across survey and public-review data. | The platform analyzes over 700 hospitality concepts in 17 languages to reveal guest sentiment and areas affecting guest experience. |
| Support | The support team can be contacted by phone, email, or online chat. | The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support. |
Plans
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
Reviewpro Reputation
Reviewpro Reputation has no write-up on Specifiction yet; its figures are above.