Reviewpro Reputation
shijigroup.com
Spec sheet
- Purpose
- Reviewpro Reputation helps hotels use guest feedback to improve their online reputation, guest satisfaction, revenue, and operations.Read 2 Oct 2026 · shijigroup.com
- Intended users
- The maker describes Reviewpro Reputation as serving hotels ranging from 10-room boutique properties to multinational chains, as well as resorts, bed and breakfasts, and vacation rentals.Read 2 Oct 2026 · shijigroup.com
- Security
- The maker says Reviewpro uses security protocols designed to meet GDPR and privacy standards; its certifications page lists ENS compliance and ISO/IEC 27001:2022 and ISO/IEC 27018 certifications.Read 2 Oct 2026 · shijigroup.com
- Support
- The FAQ says Reviewpro provides training sessions, webinars, a Learning Center, and 24/7 customer support.Read 2 Oct 2026 · shijigroup.com
- Headquarters
- Beijing, ChinaRead 28 Sep 2026 · shijigroup.com
- Company
- Shiji says it was founded in 1998 and describes its roots as being in China.Read 2 Oct 2026 · shijigroup.com
- AI responses
- AI can generate review and survey responses, including up to 20 responses at once, and users can review and edit each response before publishing.Read 2 Oct 2026 · shijigroup.com
- Benchmarking
- It offers Global Review Index and Competitive Quality Index metrics for comparing reputation and performance against competitors or other properties in a group.Read 2 Oct 2026 · shijigroup.com
- Case management
- Case Management supports feedback tracking, assignments, automatic case creation, alerts, and escalation workflows.Read 2 Oct 2026 · shijigroup.com
- Compatibility
- The FAQ says Reviewpro integrates with hotel management systems, PMS platforms, and CRM platforms.Read 2 Oct 2026 · shijigroup.com
- Guest surveys
- Hotels can send surveys during or after a stay by email, WhatsApp, SMS, and other channels, using templates or custom surveys.Read 2 Oct 2026 · shijigroup.com
- Integration
- The features page describes integration with Daylight PMS for guest satisfaction insights and feedback in guest profiles.Read 2 Oct 2026 · shijigroup.com
- Mobile app
- The maker says staff can manage cases on the go with the Reviewpro mobile app.Read 2 Oct 2026 · shijigroup.com
- Review aggregation
- Its dashboard gathers reviews from over 140 sources in 45 languages, including OTAs, Google, and guest surveys.Read 2 Oct 2026 · shijigroup.com
- Sentiment analysis
- The platform analyzes over 700 hospitality concepts in 17 languages to reveal guest sentiment and areas affecting guest experience.Read 2 Oct 2026 · shijigroup.com
Plans and prices
Reviewpro Reputation Priced on request Pricing not listed; request a demo Read 2 Oct 2026 · shijigroup.com
Where Specifiction places it
- Online Reputation Management Software#43 of 617.1
- Review Management Software#136 of 1647.3
