GuestRevu vs REVIEWS.io
GuestRevu
guestrevu.com
REVIEWS.io
reviews.ioSide by side
| Figure | GuestRevu | REVIEWS.io |
|---|---|---|
| Price from | $34.99/mo | A$29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Online Reputation Management Software | 9.1 (#1) | 8.5 (#14) |
| Spec score · Review Management Software | 9.2 (#6) | 9.2 (#5) |
| Founded | 2012 | A Leicester city entrepreneurship guide says REVIEWS.io launched in 2010 and was born in 2011 from Callum McKeefery and his wife’s kitchen-table business. |
| Free plan | Yes | Yes |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | Leicester, United Kingdom |
| Integrations | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. | The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools. |
| Licence | No open-source licence is identified in the official pages or the API Tracker profile. | REVIEWS.io is proprietary closed-source software and does not publish its application source under an open-source licence. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.2 out of 5 from 10 reviews. |
| Rating on G2 | 0 out of 5 from 0 reviews. | 4.8 out of 5 from 657 reviews. |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.2 out of 5 from 10 reviews. |
| Security and privacy | GuestRevu says it encrypts data in transit and at rest, applies access controls, monitors infrastructure and maintains incident-response procedures. | The privacy policy says REVIEWS.io audits systems for vulnerabilities, applies appropriate security measures and does not store credit-card numbers on website servers. |
| Self-hosting | No self-hosting option is stated on the official product, pricing, help or privacy pages; the service is delivered through my.guestrevuapp.com. | The product is delivered as hosted cloud software; the vendor documents integrations and APIs rather than a self-hosted distribution. |
| What it does | GuestRevu is a SaaS platform for hospitality businesses that combines guest surveys, online reputation management and guest-feedback analytics. | REVIEWS.io is a cloud ecommerce platform for collecting, managing and displaying verified company reviews, product reviews, user-generated content and survey feedback. |
Plans
REVIEWS.io
- FreeFree
- Free (Shopify only)Free
- EssentialsA$29 a month
- Start-UpA$99 a month
- GrowA$299 a month
- PlusA$499 a month
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
REVIEWS.io
REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.