GuestRevu vs ReviewTrackers
GuestRevu
guestrevu.comReviewTrackers
reviewtrackers.comSide by side
| Figure | GuestRevu | ReviewTrackers |
|---|---|---|
| Price from | $34.99/mo | $89/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Online Reputation Management Software | 9.1 (#1) | 8.6 (#11) |
| Spec score · Review Management Software | 9.2 (#6) | 9.2 (#4) |
| Company size | LinkedIn lists GuestRevu as a privately held software-development company with 11–50 employees. | LinkedIn lists the company size as 51–200 employees. |
| Data protection | GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures. | Its GDPR Data Processing Addendum says the provider will implement risk-appropriate technical and organizational security measures and comply with GDPR Article 32 requirements. |
| Founded | 2012 | The company was founded in 2012 and launched its web product in January 2013. |
| Free plan | Yes | No |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | ReviewTrackers is headquartered in Chicago, Illinois. |
| Hosting | The privacy policy says the platform is primarily hosted on AWS in the United Kingdom, with selected workloads in South Africa. | Customer data is hosted on AWS servers in the United States. |
| Integrations | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. |
| Licence | No open-source licence is identified in the official pages or the API Tracker profile. | The service and API remain ReviewTrackers intellectual property; customers receive limited use rights and may not reverse engineer or redistribute them. |
| Purpose | GuestRevu provides guest feedback and online reputation management software for the hospitality industry. | ReviewTrackers provides reputation management and insights tools to help businesses monitor customer feedback and improve customer experiences. |
| Rating on G2 | 0 out of 5 from 0 reviews. | 4.6 out of 5 from 161 reviews |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.7 out of 5 from 172 reviews |
| Review monitoring | The reputation product collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. | Users can centralize review data, receive alerts and monitor reputation performance across locations. |
| Review responses | Users can respond to reviews from a central dashboard and receive alerts when new reviews appear. | Google and Facebook reviews can be answered directly from the ReviewTrackers dashboard, with response-status workflow tracking. |
| Support | The support team can be contacted by phone, email, or online chat. | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.