GuestRevu vs Superchat
GuestRevu
guestrevu.comSuperchat
superchat.comSide by side
| Figure | GuestRevu | Superchat |
|---|---|---|
| Price from | $34.99/mo | €89/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 9.2 (#6) | 9.3 (#2) |
| Company founding | LinkedIn lists GuestRevu as founded in 2014. | SuperX GmbH was created in July 2020 according to its LEI record. |
| Data protection | GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures. | Superchat says customer data is stored encrypted on servers in the EU, with hosting in Frankfurt, and is not used to train AI models. |
| Founded | 2012 | 2020 |
| Free plan | Yes | Yes |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | Berlin, Germany |
| Integrations | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Licence | No open-source licence is identified in the official pages or the API Tracker profile. | Superchat is proprietary hosted software; its terms prohibit copying, decompiling, source-code examination and transferring platform access. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.8 out of 5 from 316 reviews |
| Rating on G2 | 0 out of 5 from 0 reviews. | 4.6 out of 5 from 121 reviews |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.8 out of 5 from 316 reviews |
| Support | The support team can be contacted by phone, email, or online chat. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
| What it does | GuestRevu is a SaaS platform for hospitality businesses that combines guest surveys, online reputation management and guest-feedback analytics. | Superchat is AI-powered business communication software that centralizes customer messages and automates responses across channels. |
Plans
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.