GuestRevu vs Swell
GuestRevu
guestrevu.comSwell
swellcx.comSide by side
| Figure | GuestRevu | Swell |
|---|---|---|
| Price from | $34.99/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Review Management Software | 9.2 (#6) | 8.3 (#41) |
| Founded | 2012 | 2016 |
| Headquarters | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. | Holladay, Utah, USA |
| Integrations | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. | Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce. |
| Purpose | GuestRevu provides guest feedback and online reputation management software for the hospitality industry. | Swell provides multi-location healthcare groups with reputation management, patient experience insights, and employee feedback tools. |
| Support | The support team can be contacted by phone, email, or online chat. | The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding. |
Plans
Swell
- Employee Experience InsightsPriced on request
- Online Reputation ManagementPriced on request
- Patient Experience InsightsPriced on request
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.
Swell
Swell provides reputation management, patient experience insights and employee feedback tools for multi-location healthcare groups, including DSOs, MSOs and specialty care groups. It automates review invitations, monitors reviews from Google, Healthgrades and Facebook, and prepares on-brand response drafts for one-click approval. Teams can send automated patient surveys, including Net Promoter Score surveys, as well as anonymous employee surveys and employee Net Promoter Score prompts. Low scores, detractor surveys and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with healthcare systems and services including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot and Salesforce. Its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. The platform includes review widgets, monitoring alerts and AI response assistance. Swell says it is HIPAA compliant and SOC 2 Type II certified. Pricing is on request, with no free plan; a free trial follows a consultation, with no duration stated. Listed plans are priced per location and include 3,000 monthly text messages and unlimited users.