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SPECIFICTION
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Swell

swellcx.com

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Spec score 8.3 #41 of 164 in Review Management Software

What it is

Swell provides reputation management, patient experience insights and employee feedback tools for multi-location healthcare groups, including DSOs, MSOs and specialty care groups. It automates review invitations, monitors reviews from Google, Healthgrades and Facebook, and prepares on-brand response drafts for one-click approval. Teams can send automated patient surveys, including Net Promoter Score surveys, as well as anonymous employee surveys and employee Net Promoter Score prompts. Low scores, detractor surveys and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with healthcare systems and services including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot and Salesforce. Its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. The platform includes review widgets, monitoring alerts and AI response assistance. Swell says it is HIPAA compliant and SOC 2 Type II certified. Pricing is on request, with no free plan; a free trial follows a consultation, with no duration stated. Listed plans are priced per location and include 3,000 monthly text messages and unlimited users.

Spec sheet

Purpose
Swell provides multi-location healthcare groups with reputation management, patient experience insights, and employee feedback tools.Read 11 Oct 2026 · swellcx.com
Intended users
Swell describes itself as built for multi-location healthcare groups, including DSOs, MSOs, and specialty care groups.Read 11 Oct 2026 · swellcx.com
Trial
Swell offers a free trial set up after a consultation; the page does not state a trial length.Read 11 Oct 2026 · swellcx.com
Integrations
Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce.Read 11 Oct 2026 · swellcx.com
Security
Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure.Read 11 Oct 2026 · swellcx.com
Support
The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding.Read 11 Oct 2026 · swellcx.com
Headquarters
Holladay, Utah, USARead 28 Sep 2026 · swellcx.com
Founded
2016Read 28 Sep 2026 · swellcx.com
AI response assistance
YesRead 22 Sep 2026 · swellcx.com
Employee feedback
Swell offers anonymous employee surveys and employee Net Promoter Score feedback.Read 11 Oct 2026 · swellcx.com
Enterprise features
Enterprise options include Swell API access, an enterprise portal, custom onboarding, enterprise reporting, custom integrations, and listing management.Read 11 Oct 2026 · swellcx.com
Escalations
Low scores, detractor surveys, and high-risk mentions can be turned into tickets assigned to clinic or regional managers.Read 11 Oct 2026 · swellcx.com
Healthcare integration coverage
The homepage says Swell connects to more than 100 EHR and practice management systems and monitors sync health in real time.Read 11 Oct 2026 · swellcx.com
Monitoring alerts
YesRead 22 Sep 2026 · swellcx.com
Patient surveys
Swell supports automated patient feedback surveys, including Net Promoter Score surveys.Read 11 Oct 2026 · swellcx.com
Request channels
email_and_smsRead 22 Sep 2026 · swellcx.com
Review display widgets
YesRead 22 Sep 2026 · swellcx.com
Review management
The platform automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval.Read 11 Oct 2026 · swellcx.com
Review sources
Google,Healthgrades,FacebookRead 22 Sep 2026 · swellcx.com

Plans and prices

Employee Experience Insights Priced on request Priced per location · 3,000 monthly text messages · Unlimited users Read 11 Oct 2026 · swellcx.com
Online Reputation Management Priced on request Priced per location · 3,000 monthly text messages · Unlimited users Read 11 Oct 2026 · swellcx.com
Patient Experience Insights Priced on request Priced per location · 3,000 monthly text messages · Unlimited users Read 11 Oct 2026 · swellcx.com

Every Swell plan and price →

Strong points and limits

Strong points

  • Automates review invitations and response drafts.
  • Supports patient and anonymous employee surveys.
  • Low scores can become manager-assigned tickets.
  • Lists connections to more than 100 healthcare systems.
  • Plans include unlimited users.

Limits

  • Pricing is available on request.
  • No free plan is offered.
  • Plans are priced per location.

Who it suits

Swell is intended for multi-location healthcare organizations such as DSOs, MSOs and specialty care groups. It suits teams managing reviews and feedback across clinics, with escalation workflows for clinic or regional managers.

Verdict

Swell combines review management with patient and employee feedback, including ticket escalation for specified risk signals. Its per-location plans each include 3,000 monthly text messages, while pricing requires a request.

Where Specifiction places it

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