Swell vs Yotpo Reviews
Swell
swellcx.com
Yotpo Reviews
yotpo.comSide by side
| Figure | Swell | Yotpo Reviews |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 8 |
| Spec score · Review Management Software | 8.3 (#41) | 9.3 (#1) |
| Spec score · Review Generation Software | 7.7 (#18) | 8.4 (#7) |
| Founded | 2016 | 2011 |
| Headquarters | Holladay, Utah, USA | New York City, New York, United States |
| Integrations | Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce. | Supported ecommerce platforms include Shopify, Shopify Plus, Adobe Commerce/Magento, BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud and custom integrations. |
| Purpose | Swell provides multi-location healthcare groups with reputation management, patient experience insights, and employee feedback tools. | Yotpo Reviews collects customer product reviews, photos, and videos and displays this customer content to help shoppers make purchase decisions. |
| Security | Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure. | Yotpo reports SOC 2 Type 2 and ISO/IEC 27001, 27017, 27018, and 27701 certifications and says data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 in AWS. |
| Support | The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding. | Yotpo describes round-the-clock support and dedicated customer success managers, while the pricing comparison lists 24/7 technical support for Pro and Premium. |
Plans
Swell
- Employee Experience InsightsPriced on request
- Online Reputation ManagementPriced on request
- Patient Experience InsightsPriced on request
Yotpo Reviews
- FreeFree
- Starter$15 a month
- Pro$119 a month
- FreeFree
- Starter$89 a month
- Pro$169 a month
- EnterprisePriced on request
- PremiumPriced on request
In their own words
Swell
Swell provides reputation management, patient experience insights and employee feedback tools for multi-location healthcare groups, including DSOs, MSOs and specialty care groups. It automates review invitations, monitors reviews from Google, Healthgrades and Facebook, and prepares on-brand response drafts for one-click approval. Teams can send automated patient surveys, including Net Promoter Score surveys, as well as anonymous employee surveys and employee Net Promoter Score prompts. Low scores, detractor surveys and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with healthcare systems and services including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot and Salesforce. Its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. The platform includes review widgets, monitoring alerts and AI response assistance. Swell says it is HIPAA compliant and SOC 2 Type II certified. Pricing is on request, with no free plan; a free trial follows a consultation, with no duration stated. Listed plans are priced per location and include 3,000 monthly text messages and unlimited users.
Yotpo Reviews
Yotpo Reviews has no write-up on Specifiction yet; its figures are above.