Superchat vs Swell
Superchat
superchat.comSwell
swellcx.comSide by side
| Figure | Superchat | Swell |
|---|---|---|
| Price from | €89/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · Review Management Software | 9.3 (#2) | 8.3 (#41) |
| Founded | 2020 | 2016 |
| Headquarters | Berlin, Germany | Holladay, Utah, USA |
| Integrations | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. | Swell lists integrations including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce. |
| Request channels | multichannel | email_and_sms |
| Review management | Users can combine Google, ProvenExpert, Trustpilot and other review portals, send invitations and monitor ratings centrally. | The platform automates review invitations, monitors reviews, and drafts on-brand responses for one-click approval. |
| Monitoring alerts | Yes | Yes |
| Review sources | Google,ProvenExpert,Trustpilot,and custom links | Google,Healthgrades,Facebook |
| Support | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. | The pricing page lists U.S.-based phone, email, and chat support, a knowledge base, and 30-minute setup and onboarding. |
Plans
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
Swell
- Employee Experience InsightsPriced on request
- Online Reputation ManagementPriced on request
- Patient Experience InsightsPriced on request
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.
Swell
Swell provides reputation management, patient experience insights and employee feedback tools for multi-location healthcare groups, including DSOs, MSOs and specialty care groups. It automates review invitations, monitors reviews from Google, Healthgrades and Facebook, and prepares on-brand response drafts for one-click approval. Teams can send automated patient surveys, including Net Promoter Score surveys, as well as anonymous employee surveys and employee Net Promoter Score prompts. Low scores, detractor surveys and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with healthcare systems and services including Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot and Salesforce. Its homepage says it connects to more than 100 EHR and practice management systems and monitors sync health in real time. The platform includes review widgets, monitoring alerts and AI response assistance. Swell says it is HIPAA compliant and SOC 2 Type II certified. Pricing is on request, with no free plan; a free trial follows a consultation, with no duration stated. Listed plans are priced per location and include 3,000 monthly text messages and unlimited users.