HAIP vs HoteSoft Guest CRM
HAIP
genhaip.comHoteSoft Guest CRM
hotesoft.comSide by side
| Figure | HAIP | HoteSoft Guest CRM |
|---|---|---|
| Price from | ₹99/mo | $8.25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 10 | 7 |
| Spec score · Hospitality CRM Software | 7.8 (#13) | 8.6 (#6) |
| Guest CRM | Guest profiles include stay history, upcoming bookings, lifetime revenue, preferences, sentiment and reviews. | Guest profiles can hold stay history, spending, preferences, feedback, ratings, lifetime value, repeat rate and VIP or loyalty tags. |
| Integrations | The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Product | HAIP describes itself as a hospitality AI intelligence platform combining unified communications, AI call analysis and a purpose-built CRM. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Support | The pricing page lists onboarding as included and says setup takes 10 minutes. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
| Trial | HAIP offers a 14-day free trial with no credit card required. | The homepage offers a 14-day free trial with no credit card required. |
Plans
HAIP
- AI Automations₹99 a month
- Instagram DM₹99 a month
- AI Reports₹149 a month
- CRM & Leads360₹149 a month
- AI Insights & Analytics₹199 a month
- WhatsApp₹199 a month
- AI Concierge₹249 a month
- IVR & Calls₹299 a month
- AI Call Intelligence₹399 a month
- Enterprise — custom AIPriced on request
HoteSoft Guest CRM
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299 a year
- White-label Mobile App$499 a year
- Pro$699 a year
- Enterprise$1,499 a year
In their own words
HAIP
HAIP is a hospitality platform combining guest communications, AI call analysis, and a purpose-built CRM. Its unified inbox brings WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into one conversation per guest. Profiles can include stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. HAIP says it can transcribe, summarise, and score calls automatically, and automate guest-journey steps such as welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. The maker positions it for luxury hospitality operations and says villa groups, boutique hotels, and travel operators across India use it. HAIP is available through the web and API. Listed live integrations include WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked as coming soon. Pricing is per property per month, with listed modules from ₹99/mo and a ₹1,500 minimum monthly charge. Annual billing is said to save 20%, GST at 18% is additional, and the maker states there are no lock-ins. A 14-day trial requires no credit card.
HoteSoft Guest CRM
HoteSoft Guest CRM is a guest-management module in HoteSoft’s cloud hotel platform. It gives hotels guest profiles with stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform centralizes bookings from online travel agencies, the hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft lists connections to booking, payment, travel, and key card systems, along with a documented REST API, webhooks, and real-time data feeds. The platform is offered for Android, iOS, and web, with API access listed. Starter costs $299 a year or $29/month billed monthly, and covers up to 20 rooms and 3 users. Pro and Enterprise add higher capacity and features including channel management, marketing automation, and API access. A 14-day trial is offered without a credit card.