HaloITSM vs Marval MSM
HaloITSM
usehalo.com
Marval MSM
marval.globalSide by side
| Figure | HaloITSM | Marval MSM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · IT Change Management Software | 8.0 (#17) | 7.2 (#32) |
| Spec score · Enterprise Service Management Software | 8.1 (#12) | 7.2 (#20) |
| API | Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope. | The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples. |
| Deployment | Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments. | Marval says its service management solutions are available in the cloud or on premise. |
| Integrations | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. | The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
In their own words
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.
Marval MSM
Marval MSM has no write-up on Specifiction yet; its figures are above.