HaloITSM vs ServiceCore
HaloITSM
usehalo.comServiceCore
servicecore.appSide by side
| Figure | HaloITSM | ServiceCore |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Enterprise Service Management Software | 8.1 (#12) | 7.3 (#19) |
| Automation | Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine. | The platform offers visual workflows, service automation, approval flows, low-code form design, and an integration/API layer. |
| Deployment | Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments. | The pricing page offers cloud or on-premises deployment and single-tenant or ESM multi-tenant architecture. |
| Headquarters | Ipswich, Suffolk, United Kingdom | Istanbul, Turkey |
| Integrations | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.