HaloITSM vs SysAid
HaloITSM
usehalo.com
SysAid
sysaid.comSide by side
| Figure | HaloITSM | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · IT Change Management Software | 8.0 (#17) | 8.6 (#12) |
| Spec score · Enterprise Service Management Software | 8.1 (#12) | 8.7 (#5) |
| Spec score · IT Service Catalog Software | 8.1 (#12) | 8.6 (#7) |
| Deployment | Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Headquarters | Ipswich, Suffolk, United Kingdom | Airport City, Israel |
| Integrations | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
In their own words
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.