HaloITSM vs Wolken AI Enterprise Service Management
HaloITSM
usehalo.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | HaloITSM | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Enterprise Service Management Software | 8.1 (#12) | 6.7 (#22) |
| Headquarters | Ipswich, Suffolk, United Kingdom | Cupertino, California, USA |
| Integrations | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Self-service | The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. | It provides a unified portal for help requests and answers across enterprise services. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.