HaloITSM vs HelpMaster
HaloITSM
haloitsm.comHelpMaster
helpmasterpro.comSide by side
| Figure | HaloITSM | HelpMaster |
|---|---|---|
| Price from | £33/mo | A$25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.3 (#27) |
| API | Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API. | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. |
| Headquarters | Suffolk, United Kingdom | Canberra, Australia |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. |
| Trial | Halo offers a free 30-day trial with all features and modules included and no credit card required. | A fully functional trial download is available, with no trial duration stated on the page. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.