HaloITSM vs Hornbill CMDB
HaloITSM
haloitsm.com
Hornbill CMDB
hornbill.comSide by side
| Figure | HaloITSM | Hornbill CMDB |
|---|---|---|
| Price from | £33/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · CMDB Software | 9.0 (#4) | 7.7 (#26) |
| Headquarters | Suffolk, United Kingdom | London, United Kingdom |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | Hornbill CMDB draws data from cloud and on-premise sources to provide a visual map of an organization’s technology landscape. |
| Security certifications | Halo reports ISO 27001 information-security and ISO 27701 privacy-management certifications earned in March 2023. | Hornbill’s compliance page lists ISO 27001 and ISO 27018 certifications and says its cloud data centers are SOC 2 Type II and SOC 3 Type II certified. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Hornbill CMDB
Hornbill CMDB has no write-up on Specifiction yet; its figures are above.