Hornbill CMDB

Spec sheet

Purpose

Hornbill CMDB draws data from cloud and on-premise sources to provide a visual map of an organization’s technology landscape.Read 12 Oct 2026 · hornbill.com

Intended users

The product page describes benefits for CXOs, IT asset management directors, service managers, and service desk managers.Read 12 Oct 2026 · hornbill.com

Integrations

Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems.Read 4 Oct 2026 · hornbill.com

Security

Hornbill says its security objectives include ISO 27001 and ISO 27018, encryption of transmitted data, and storage within the legal geographical entity associated with the customer’s head office unless otherwise requested.Read 4 Oct 2026 · docs.hornbill.com

Support

Hornbill says every subscription includes its Essential Success Plan, with 24×7 online reporting for critical availability issues, community forums, and knowledge resources.Read 12 Oct 2026 · hornbill.com

Headquarters

London, United KingdomRead 19 Oct 2026 · hornbill.com

Founded

1995Read 19 Oct 2026 · hornbill.com

Asset coverage

The CMDB can hold physical and cloud infrastructure assets, installed software, licenses, IT process records, users, SLAs, contracts, documents, and projects.Read 4 Oct 2026 · hornbill.com

Asset data

The CMDB can hold physical assets, cloud infrastructure assets, and installed software compared with owned licenses.Read 12 Oct 2026 · hornbill.com

Browser support

Hornbill applications are browser agnostic for modern browsers and support current browsers on Windows, macOS, and Linux; Internet Explorer 11 is not supported.Read 4 Oct 2026 · docs.hornbill.com

Credential protection

Hornbill KeySafe stores integration credentials and API keys encrypted at rest and in motion, and limits access through system rights and API key controls.Read 4 Oct 2026 · docs.hornbill.com

Data reconciliation

Hornbill says it automatically identifies and reconciles overlapping data from different sources.Read 12 Oct 2026 · hornbill.com

Data refresh

Customers can choose refresh schedules for different CMDB data, including real-time status updates and daily or less frequent device discovery.Read 4 Oct 2026 · hornbill.com

Dependencies

The CMDB provides a visual map of assets and their relationships to show dependencies and support service-oriented views.Read 12 Oct 2026 · hornbill.com

Integration

Hornbill says the CMDB can be connected without code to discovery tools, asset repositories, and other data sources.Read 12 Oct 2026 · hornbill.com

Integrations catalog

Hornbill’s integrations page describes hundreds of codeless, off-the-shelf connectors for cloud and on-premise systems.Read 12 Oct 2026 · hornbill.com

Mobile access

Hornbill provides an employee portal through a mobile browser progressive web app that can be added to Android and iOS home screens.Read 4 Oct 2026 · docs.hornbill.com

Pricing

Hornbill offers personalized pricing through a quote request; the opened pricing page does not list a price for CMDB.Read 12 Oct 2026 · hornbill.com

Refresh frequency

Customers can choose how often different CMDB data is refreshed, including real-time status updates and less frequent device discovery.Read 12 Oct 2026 · hornbill.com

Relationships

It connects assets, software, people, and events in a single data model, and the data is reportable.Read 4 Oct 2026 · hornbill.com

Reporting and upgrades

The product page says CMDB data is reportable and retained on upgrade.Read 12 Oct 2026 · hornbill.com

Security certifications

Hornbill’s compliance page lists ISO 27001 and ISO 27018 certifications and says its cloud data centers are SOC 2 Type II and SOC 3 Type II certified.Read 12 Oct 2026 · trust.hornbill.com

Service context

It connects assets, software, people, and events, and includes IT process records such as incidents, problems, requests, and changes.Read 12 Oct 2026 · hornbill.com

Subscription model

Hornbill says Service Manager subscriptions distinguish paid platform users and agents from free self-service users; this does not state that the CMDB itself is free.Read 4 Oct 2026 · docs.hornbill.com

Where Specifiction places it

• CMDB Software#26 of 397.7
• Configuration Management Database#22 of 327.8
• Workflow automation tools#123 of 1337.2