HaloITSM vs Jitbit Helpdesk
HaloITSM
haloitsm.comJitbit Helpdesk
jitbit.comSide by side
| Figure | HaloITSM | Jitbit Helpdesk |
|---|---|---|
| Price from | £33/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 12 |
| Spec score · IT Knowledge Base Software | 9.1 (#4) | 8.9 (#10) |
| Spec score · IT SLA Management Software | 9.1 (#5) | 9.0 (#10) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.9 (#12) |
| API | Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API. | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. |
| Company legal name | The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited. | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. |
| Company profile | LinkedIn lists HaloITSM in information technology and services, headquartered in Stowmarket, England, with 201–500 employees and a 1994 founding year. | LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people. |
| Compliance | Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant. | The company states that its hosted service is GDPR compliant and HIPAA compliant, with a data-processing agreement available. |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Limit: mobile app | A Google Play reviewer reports that many functions open the web app, tickets may crash or hang from notifications, and text fields are difficult to use for longer entries. | Reviewers report mobile crashes, authentication problems, delayed notifications, missing functions and black screens. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service. |
| Rating on Capterra | 4.7 out of 5 from 44 reviews. | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.8 out of 5 from 22 reviews. | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.7 out of 5 from 43 reviews. | 4.6 out of 5 from 33 reviews |
| Rating on Google Play | 2.7 out of 5 from 43 reviews. | 3.0 out of 5 from 102 reviews |
| Reporting | Included reporting capabilities cover custom reports, dashboards, scheduled reports, SLA and KPI reporting, real-time widgets and data export. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| Self-hosting | Halo supports on-premises deployment as well as public-cloud and private-cloud operating models. | The on-premises edition can run on customer-controlled Windows, Linux or Docker infrastructure and retain data on private servers. |
| System requirements | On-premises deployments require 32-bit or 64-bit servers, at least 2 GHz dual or quad-core processors and 8 GB RAM per application or database server. | Self-hosting requires .NET 10, Microsoft SQL Server 2017 or later, and supports Windows Server, modern Linux distributions and Docker. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.