HaloITSM vs Mint Service Desk
HaloITSM
haloitsm.comMint Service Desk
mintsd.comSide by side
| Figure | HaloITSM | Mint Service Desk |
|---|---|---|
| Price from | £33/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · IT Problem Management Software | 9.1 (#5) | 8.1 (#19) |
| API | Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API. | The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. |
| Headquarters | Suffolk, United Kingdom | Rzeszów, Poland |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Mint Service Desk
- Cloud Lite$5 a month
- Cloud Pro$5 a month
- MintSD EnterprisePriced on request
- MintSD LitePriced on request
- MintSD ProPriced on request
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Mint Service Desk
Mint Service Desk has no write-up on Specifiction yet; its figures are above.