HaloITSM vs NinjaOne
HaloITSM
haloitsm.comNinjaOne
ninjaone.comSide by side
| Figure | HaloITSM | NinjaOne |
|---|---|---|
| Price from | £33/mo | $1.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 2 |
| Spec score · IT Knowledge Base Software | 9.1 (#4) | 8.8 (#12) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.8 (#15) |
| Company | Halo describes itself as a UK-based software company founded and based in Suffolk. | NinjaOne says it exists to simplify IT by unifying endpoint management, automation, and security in one platform. |
| Company legal name | The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited. | Crunchbase identifies the legal entity as NinjaOne, LLC., formerly known as NinjaRMM. |
| Headquarters | Suffolk, United Kingdom | Austin, Texas, United States |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Named integrations include CrowdStrike, SentinelOne, Splashtop, ServiceNow, Microsoft Intune, Slack, ConnectWise, Okta, OneLogin and IT Glue. |
| Rating on Capterra | 4.7 out of 5 from 44 reviews. | 4.7 out of 5 from 298 reviews |
| Rating on G2 | 4.8 out of 5 from 22 reviews. | 4.7 out of 5 from 5,118 reviews |
| Rating on Gartner Peer Insights | 4.7 out of 5 from 237 ratings. | 4.7 out of 5 from 394 ratings |
| Rating on Google Play | 2.7 out of 5 from 43 reviews. | 3.3 out of 5 from 161 reviews |
| Rating on Software Advice | 4.7 out of 5 from 44 reviews. | 4.7 out of 5 from 297 reviews |
| Security certifications | Halo reports ISO 27001 information-security and ISO 27701 privacy-management certifications earned in March 2023. | The Trust Center states FedRAMP Moderate authorization, ISO 27001:2022 certification, SOC 2, SOC 3, GovRAMP, CCPA and GDPR compliance, plus HIPAA alignment through contractual addenda. |
| Self-hosting | Halo supports on-premises deployment as well as public-cloud and private-cloud operating models. | NinjaOne documentation and licensing describe a hosted SaaS service; no self-hosted deployment option is stated. |
| System requirements | On-premises deployments require 32-bit or 64-bit servers, at least 2 GHz dual or quad-core processors and 8 GB RAM per application or database server. | Agents run on Windows, macOS and supported Linux distributions; Linux workstations require at least 2 GB RAM, servers 4 GB RAM and 2 GB storage, with systemd required. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | NinjaOne is a cloud unified IT operations platform combining endpoint management, autonomous patching, backup and remote access. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.