HaloITSM vs OpsYnt ITSM
HaloITSM
haloitsm.com
OpsYnt ITSM
opsynt.comSide by side
| Figure | HaloITSM | OpsYnt ITSM |
|---|---|---|
| Price from | £33/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · IT Problem Management Software | 9.1 (#5) | 8.1 (#20) |
| Change management | Change management includes approval flows, CAB reviews, risk checks, change calendars, implementation plans, and rollback steps. | Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis. |
| CMDB and assets | Halo brings assets, configuration items, services, users, and their relationships into one view, with discovery and integrations to update data. | Asset management includes configuration items and relationships, software inventory, warranty tracking, and lifecycle status. |
| Incident management | The platform provides ITIL 4 incident categorisation, prioritisation, escalation, resolution and closure workflows, with AI triage and SLA tracking. | Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
OpsYnt ITSM
- Starter$49 a month
- Pro$79 a month
- Business$149 a month
- EnterprisePriced on request
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
OpsYnt ITSM
OpsYnt ITSM has no write-up on Specifiction yet; its figures are above.