HaloITSM vs Proactivanet ITSM
HaloITSM
haloitsm.comProactivanet ITSM
proactivanet.comSide by side
| Figure | HaloITSM | Proactivanet ITSM |
|---|---|---|
| Price from | £33/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · IT SLA Management Software | 9.1 (#5) | 7.3 (#34) |
| Spec score · IT Problem Management Software | 9.1 (#5) | 7.3 (#29) |
| Headquarters | Suffolk, United Kingdom | Gijón, Asturias, Spain |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Mobile app | The Android app lets agents view and action tickets, access teams and customers, search Halo and receive notifications, while linking to the web app for other functions. | The Service Desk page says a mobile application is available for creating and resolving incidents and requests. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs. |
| Security certifications | Halo reports ISO 27001 information-security and ISO 27701 privacy-management certifications earned in March 2023. | The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Proactivanet ITSM
Proactivanet ITSM has no write-up on Specifiction yet; its figures are above.