HaloITSM vs UniDesk
HaloITSM
haloitsm.comUniDesk
myunidesk.orgSide by side
| Figure | HaloITSM | UniDesk |
|---|---|---|
| Price from | £33/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.6 (#23) |
| Asset management | The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items. | Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Rating on G2 | 4.8 out of 5 from 22 reviews. | 0.0 out of 5 from 0 reviews |
| Rating on TrustRadius | 9.5 out of 10 from 15 reviews and ratings. | 5.7 out of 10 from 13 reviews |
| Self-hosting | Halo supports on-premises deployment as well as public-cloud and private-cloud operating models. | UniDesk Node is a customer-owned Linux-based appliance running the application, database, local accounts and files on the customer network. |
| Trial | Halo offers a free 30-day trial with all features and modules included and no credit card required. | The ticketing page advertises a 14-day free trial with no charge today. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | UniDesk combines helpdesk ticketing, asset inventory, remote device management and AI agents in one workspace for internal IT teams and managed service providers. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
UniDesk
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
UniDesk
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in a workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. AI can classify tickets, add device context, suggest routing, draft replies, and run supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, and Windows, as well as an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans are Starter at 249.00 USD, Growth at 449.00 USD, and Scale at 799.00 USD. A 14-day free trial is listed.