HaloITSM vs Web Help Desk
HaloITSM
haloitsm.com
Web Help Desk
solarwinds.comSide by side
| Figure | HaloITSM | Web Help Desk |
|---|---|---|
| Price from | £33/mo | $26.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 21 |
| Spec score · IT SLA Management Software | 9.1 (#5) | 7.9 (#28) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 7.9 (#34) |
| Asset management | The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items. | Subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management. |
| Headquarters | Suffolk, United Kingdom | Austin, Texas, USA |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | Web Help Desk is a web-based automated ticketing solution for managing IT support requests from internal and external clients. |
| Trial | Halo offers a free 30-day trial with all features and modules included and no credit card required. | A full product trial is available for 14 days without a credit card. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Web Help Desk
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
- 51–75 technicians$444 a year
- 76–100 technicians$417 a year
- 101–250 technicians$389 a year
- 251–500 technicians$357 a year
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Web Help Desk
Web Help Desk is a web-based ticketing system for IT support requests from internal and external clients. It can turn incoming email into tickets, route work to technicians or groups, and assign or escalate tickets automatically. Subscriptions include asset discovery, links between hardware and tickets, lifecycle tracking, and software license management. A searchable knowledge base supports end-user FAQs and support articles. Reports and dashboard widgets cover ticket activity, technician performance, customer satisfaction, billing data, and request trends, with configurable SLAs. Integrations with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor can surface alerts and create tickets. The Dameware Remote Support integration can launch a remote session from a request or asset inventory. Email support includes Gmail and Microsoft 365, and directory integration includes Active Directory and LDAP. Web Help Desk is self-hosted in the customer's infrastructure; supported server systems include specified Windows Server, macOS, and Linux versions. Subscriptions include technical support, product updates, and online customer portal access. There is no free plan, but a full product trial lasts 14 days and does not require a credit card. Annual plans are priced per technician, with unlimited end users: the 1–5 technician tier is $533 a year per technician, and the listed 251–500 tier is $357 a year per technician.