HaloITSM vs Znuny
HaloITSM
haloitsm.com
Znuny
znuny.comSide by side
| Figure | HaloITSM | Znuny |
|---|---|---|
| Price from | £33/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 11 |
| Spec score · IT Knowledge Base Software | 9.1 (#4) | 8.5 (#27) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 8.5 (#26) |
| Spec score · IT Problem Management Software | 9.1 (#5) | 8.5 (#14) |
| Compliance | Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant. | Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements. |
| Headquarters | Suffolk, United Kingdom | Berlin, Germany |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | Halo's terms grant a limited internal-use subscription and prohibit copying, reverse engineering, derivative works, sublicensing and source-code discovery, indicating proprietary software. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Purpose | HaloITSM provides IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Rating on Gartner Peer Insights | 4.7 out of 5 from 237 ratings. | 4.3 out of 5 from 0 reviews shown on the opened page; the page also displays favorable and critical review summaries. |
| Reporting | Included reporting capabilities cover custom reports, dashboards, scheduled reports, SLA and KPI reporting, real-time widgets and data export. | Reporting includes real-time KPI dashboards, ticket-level detail and export to selectable formats. |
| Security certifications | Halo reports ISO 27001 information-security and ISO 27701 privacy-management certifications earned in March 2023. | Znuny says it has held SOC 2 certification since 2024 and ISO/IEC 27001:2022 certification since January 2025, and follows GDPR requirements. |
| System requirements | On-premises deployments require 32-bit or 64-bit servers, at least 2 GHz dual or quad-core processors and 8 GB RAM per application or database server. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.