HappyFox Chat vs LiveChat
HappyFox Chat
happyfox.com
LiveChat
livechat.comSide by side
| Figure | HappyFox Chat | LiveChat |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 9 |
| Spec score · Live chat software | 7.7 (#65) | 9.3 (#5) |
| Chatbot | HappyFox describes a custom-built AI chatbot that can answer common questions and help deflect tickets. | Yes |
| Integrations | Listed integrations include Shopify, Salesforce, Facebook Messenger, WordPress, Google Analytics, HappyFox Help Desk, HubSpot, Slack, Zapier, Zendesk, and Magento. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Plan limits | Concurrent chat, visitor monitoring, pre-chat form fields, and unlimited chat history are available on the Growth plan and higher. | Essential includes 10 AI resolutions monthly and Growth includes 200; extra packages of 50 are listed at $49.50. |
| Product | HappyFox Chat provides real-time chat support to website visitors within the app through an embeddable SDK. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Security | The maker links to a page titled “HappyFox – Security Policy.” | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Support | The company site links to a support center and lists the support phone number +1 888-416-8846. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| What it does | HappyFox Chat provides real-time live chat support for website visitors and lets agents handle multiple chat sessions. | LiveChat is a SaaS customer-service product with website chat, chatbot, help-desk and web-analytics capabilities. |
| Widget customization | The widget supports custom position, colors, welcome text, agent profiles, badge style, and translation in 21 languages. | The widget can be customized by color, position, greeting, language, availability, pre-chat form and routing. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
HappyFox Chat
HappyFox Chat has no write-up on Specifiction yet; its figures are above.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.