Haptik vs Mujib
Haptik
haptik.aiMujib
mugib.comSide by side
| Figure | Haptik | Mujib |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Voicebot Software | 7.8 (#12) | 7.6 (#18) |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | Its MCP page lists 21 data sources, including SQL databases, REST APIs, Google Sheets, MongoDB, Odoo, Shopify, WooCommerce, Notion, Zendesk, and Freshdesk. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Mujib is an AI support center that receives customer calls, answers from a business knowledge base and connected systems, and escalates to human agents when needed. |
| Security | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. | The site says stored records and communications are encrypted in transit with TLS 1.3 and at rest with AES-256, and customer data is not used to train third-party foundation models. |
Plans
Mujib
- Chat onlyPriced on request
- Chat + VoicePriced on request
- Voice onlyPriced on request
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.
Mujib
Mujib is an AI support center for organizations that handle customer inquiries by phone, chat, and messaging. It answers inbound calls through SIP trunks and PBX systems, including Asterisk and FreePBX, using a business knowledge base and connected systems; when needed, it can hand a conversation to a human agent. The product page lists support for 97 languages and dialects across its channels, which include WhatsApp Business, Telegram, Instagram, Messenger, email, Twilio SMS, Slack, Twitter/X DMs, web chat, and REST API. Its MCP page lists 21 data sources, such as SQL databases, REST APIs, Google Sheets, MongoDB, Odoo, Shopify, WooCommerce, Notion, Zendesk, and Freshdesk. Mujib says answers are grounded in customer content and can draw on live connected systems. Calls are processed in real time and discarded by default; recording requires explicit consent. Organizations can self-host it and use local AI models. It has a free plan and free trial, but paid package quotas and rates are quoted per account, with no setup fees.