Haptik vs Parloa
Haptik
haptik.ai
Parloa
parloa.comSide by side
| Figure | Haptik | Parloa |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Enterprise AI Chatbots Software | 7.9 (#7) | 6.9 (#15) |
| Spec score · AI Agents for Customer Support Software | 7.9 (#8) | 6.9 (#21) |
| Spec score · Voicebot Software | 7.8 (#12) | 7.0 (#24) |
| Spec score · Conversational AI Platforms | 7.9 (#21) | 7.0 (#35) |
| Human handoff | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. | Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud. |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Parloa describes its product as an AI Agent Management Platform for enterprise customer experience. |
| Security | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. | Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards. |
| Target customers | The company describes its AI products as serving enterprises in retail, e-commerce, fintech, and other industries. | Parloa presents the platform for customer-centric enterprises and highlights regulated industries including healthcare, insurance, retail, travel and hospitality, and utilities. |
Plans
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.