Haptik vs PolyAI
Haptik
haptik.ai
PolyAI
poly.aiSide by side
| Figure | Haptik | PolyAI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Enterprise AI Chatbots Software | 7.9 (#7) | 6.8 (#16) |
| Spec score · AI Agents for Customer Support Software | 7.9 (#8) | 6.9 (#22) |
| Spec score · Voicebot Software | 7.8 (#12) | 6.9 (#26) |
| Spec score · Conversational AI Platforms | 7.9 (#21) | 6.9 (#37) |
| Founded | 2013 | 2017 |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation. |
| Security | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. | PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. |
Plans
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.