Haptik vs Rasa
Haptik
haptik.ai
Rasa
rasa.comSide by side
| Figure | Haptik | Rasa |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Enterprise AI Chatbots Software | 7.9 (#7) | 8.3 (#5) |
| Spec score · Chatbot Builders | 8.1 (#105) | 9.0 (#13) |
| Spec score · Conversational Chatbots Software | 7.8 (#16) | 8.4 (#10) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Founded | 2013 | 2016 |
| Headquarters | Mumbai, Maharashtra, India | San Francisco, California, United States |
| Human handoff | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. | Yes |
| Knowledge-base answers | Yes | Yes |
| Visual flow builder | Yes | Yes |
Plans
Rasa
- Free Developer EditionFree
- Rasa ProPrice not published
- Business planPrice not published
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.