Haptik vs Sonalyx
Haptik
haptik.aiSonalyx
sonalyx.comSide by side
| Figure | Haptik | Sonalyx |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Voicebot Software | 7.8 (#12) | 7.7 (#15) |
| Headquarters | Mumbai, Maharashtra, India | Madrid, Spain |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | The site lists Salesforce, HubSpot, Dynamics 365, SAP, Zendesk, Intercom, Zoho, Shopify, Twilio, WhatsApp, Slack, Microsoft Teams, Google Calendar, Calendly, Zapier and its own API. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Sonalyx provides autonomous voice agents for customer service, sales and operations that handle inbound and outbound calls and can access business systems and execute actions. |
| Security | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. | The site describes encryption in transit and at rest, isolated tenants, secret management, consent capture, retention policies, redaction and right-to-erasure flows. |
| Support | Haptik says customers receive a dedicated Customer Success Manager from day one. | The pricing page includes standard support with Professional and dedicated support and a manager with Enterprise. |
| Use cases | Its agents support customer service, sales, bookings, and lead qualification. | Listed solutions include surveys and research, customer care, technical support, sales, bookings and collections. |
Plans
Sonalyx
- FreeFree
- Starter€200, paid once
- Professional€1,200, paid once
- EnterprisePriced on request
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.