Haptik vs Yuma AI
Haptik
haptik.aiYuma AI
yuma.aiSide by side
| Figure | Haptik | Yuma AI |
|---|---|---|
| Price from | — | $1,200/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#8) | 7.3 (#16) |
| Spec score · Chatbot Builders | 8.1 (#105) | 7.2 (#226) |
| Spec score · Live chat software | 7.9 (#46) | 7.2 (#87) |
| Founded | 2013 | 2022 |
| Integrations | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. | The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. |
| Product | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. | Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools. |
| Security | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. | Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information. |
| Support | Haptik says customers receive a dedicated Customer Success Manager from day one. | The Starter plan includes Slack support; the Growth plan adds a dedicated account and technical account manager, while Scale adds dedicated solutions engineering. |
Plans
In their own words
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.