Hark vs Hello Customer
Hark
sendhark.com
Hello Customer
hellocustomer.comSide by side
| Figure | Hark | Hello Customer |
|---|---|---|
| Price from | $95.83/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Voice of Customer Software | 7.7 (#11) | 7.6 (#12) |
| Founded | 2022 | 2015 |
| Headquarters | New York City, New York, United States | Ghent, Belgium |
| Integrations | Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems. | Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API. |
| Support | The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class. | The company provides general system, infrastructure and information-security support at [email protected]. |
| Target users | Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams. | CX, operations and leadership teams use Hello Customer across retail, banking, insurance and telecom. |
Plans
In their own words
Hello Customer
Hello Customer is a European Voice of Customer platform that gathers feedback, analyzes satisfaction drivers, and routes actions to responsible teams. It brings together surveys, reviews, calls, chats, and customer-support interactions. Its AI tool, ISAAC, analyzes open feedback in more than 30 languages, identifying topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores, while Ask ISAAC answers questions in plain language and cites the underlying customer comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. Its mobile feedback app can be installed from a browser, works offline with cached feedback, and supports company single sign-on. Hello Customer offers Android, iOS, web, and API access. It states GDPR compliance and ISO/IEC 27001:2022 certification, isolates customer environments, and encrypts data at rest and in transit. Hosting is on Microsoft Azure data centers in Amsterdam and Dublin. Pricing is volume-based and available on request; there is no free plan.