Haven Connect vs ReFrame Assist

Haven Connect provides software for affordable housing owners and property managers handling applicant waitlists. Its tools track applicants, automate list processes, and support communication through texts, emails, and physical letters; Haven Connect handles printing, mailing, and USPS integration. Staff can filter applicants by AMI parameters and preferences, while a compliance audit log records application changes. Applicants use a portal to check status, update information, apply to other properties, and upload documents linked to their files. The service says document collection uses end-to-end encryption. Automated waitlist updates run every April and September, with reminders and a response dashboard. After an update period, staff can send removal communications to non-responsive applicants and remove them from the master list. The listed package includes custom pre-applications and full applications, duplicate detection, setup, and training. Pricing is on request. Haven Connect was founded in 2015 and is headquartered in Denver.

ReFrame Assist is a cloud-hosted software suite for public housing agencies administering federal, state, and local programs, including Moving to Work. It brings application processing and eligibility determination together with applicant, tenant, and owner portals, back-office operations, a general ledger, and mobile inspections. Supported programs include MTW 50058, MTW Expansion 50058, and 50059. Applicants can update details, track application progress, upload documents, and send secure portal messages. Tenants can upload documents, review payment history, and recertify information; landlords can view payment and inspection details for their tenants and properties. Back-office tools include role-based permissions, electronic records, configurable calculations, compliance reporting, and generated 58-based correspondence. The general ledger covers accounts payable and receivable, fixed assets, payroll integration, and budgets. Tablet-based inspections work on Android and iOS, online or offline. The suite is described as mobile responsive, ADA compliant, and supportive of language preferences. Pricing is available on request.