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Haven Connect

havenconnect.com

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Spec score 8.5 #3 of 26 in Affordable Housing Software

What it is

Haven Connect provides software for affordable housing owners and property managers handling applicant waitlists. Its tools track applicants, automate list processes, and support communication through texts, emails, and physical letters; Haven Connect handles printing, mailing, and USPS integration. Staff can filter applicants by AMI parameters and preferences, while a compliance audit log records application changes. Applicants use a portal to check status, update information, apply to other properties, and upload documents linked to their files. The service says document collection uses end-to-end encryption. Automated waitlist updates run every April and September, with reminders and a response dashboard. After an update period, staff can send removal communications to non-responsive applicants and remove them from the master list. The listed package includes custom pre-applications and full applications, duplicate detection, setup, and training. Pricing is on request. Haven Connect was founded in 2015 and is headquartered in Denver.

Spec sheet

What it does
Haven Connect is web software for affordable-housing owners and managers to collect applications and manage waiting lists.Read 15 Oct 2026 · havenconnect.com
Purpose
Haven Connect builds tools for owners and property management companies to manage affordable housing waitlists and reduce administrative work through process automation.Read 9 Oct 2026 · havenconnect.com
Support
Property managers can schedule a 30-minute demo with a waitlist management specialist, who will walk through dashboard features and answer questions.Read 9 Oct 2026 · havenconnect.com
Headquarters
Company directories list headquarters at 2590 Welton St., Denver, Colorado.Read 15 Oct 2026 · signalhire.com
Founded
Company directories list Haven Connect as founded in 2015.Read 15 Oct 2026 · signalhire.com
API and SDK documentation
The official site navigation and help center expose product pages and support articles but no public API or SDK documentation.Read 15 Oct 2026 · havenconnect.com
Applicant messaging
Managers can send applicants email, SMS and physical letters through one dashboard, with USPS handling listed for mail.Read 15 Oct 2026 · havenconnect.com
Applicant portal
Each applicant receives a portal to view status, update information and apply to other properties.Read 15 Oct 2026 · havenconnect.com
Audit logging
Changes to applications are logged to support Fair Housing compliance reviews.Read 15 Oct 2026 · havenconnect.com
Automated reminders
The update workflow sends reminder texts and emails and provides a real-time response dashboard.Read 15 Oct 2026 · havenconnect.com
Automated updates
Automated waitlist updates run every April and September when enabled.Read 15 Oct 2026 · havenconnect.com
Company size
Wellfound lists Haven Connect as having 1–10 employees.Read 15 Oct 2026 · wellfound.com
Digital forms
Customizable digital pre-application forms can be embedded into a property website.Read 15 Oct 2026 · havenconnect.com
Document collection
Applicants can upload eligibility documents from any device, including phones.Read 15 Oct 2026 · havenconnect.com
Filtering
Staff can filter applicants by AMI parameters and preferences to help pre-qualify applicants.Read 9 Oct 2026 · havenconnect.com
Founder
Caroline Caselli is identified as founder and CEO.Read 15 Oct 2026 · wellfound.com
Fraud detection
The company announced an automated fraud-detection feature on December 8, 2021.Read 15 Oct 2026 · havenconnect.com
Funding
Wellfound lists total raised funding of $2.4 million.Read 15 Oct 2026 · wellfound.com
Independent complaint
Trustburn reviewers include complaints that customer support needs improvement and that search filters can be limited.Read 15 Oct 2026 · trustburn.com
Independent praise
Trustburn reviewers commonly describe the site as easy to use, with helpful search filters and a smooth apartment-finding process.Read 15 Oct 2026 · trustburn.com
Investors
Crunchbase lists Equal Opportunity Ventures and Techstars among the company’s investors.Read 15 Oct 2026 · crunchbase.com
Legal entity
Crunchbase identifies the company’s legal name as Haven Connect, Inc.Read 15 Oct 2026 · crunchbase.com
Limit: applicant clarity
A reviewer said some applicants misunderstood that they had joined a waitlist rather than applied for a specific unit.Read 15 Oct 2026 · capterra.com
Limit: filtering
Reviewers reported missing filters for newly added or recently updated applicants and limited search options.Read 15 Oct 2026 · capterra.com
Limit: integrations
A Capterra reviewer said the product did not interface with the company’s back-end software.Read 15 Oct 2026 · capterra.com
Limit: messaging reliability
One reviewer said mass letters and emails sometimes appeared to fail when the server became overloaded.Read 15 Oct 2026 · capterra.com
Limit: workflow navigation
A Capterra reviewer said the interface can require several pages of clicks for simple commands.Read 15 Oct 2026 · capterra.com
List filtering
Managers can filter applicants by AMI parameters and preferences for pre-qualification.Read 15 Oct 2026 · havenconnect.com
Login methods
The service supports account login by email and password or by SMS passcode to a phone number.Read 15 Oct 2026 · support.havenconnect.com
Notable milestone
A November 17, 2021 post reported more than 250,000 affordable-housing applications and introduced online document collection.Read 15 Oct 2026 · havenconnect.com
Praise: communication
Reviewers value centralized activity histories and easy email, text and letter communication.Read 15 Oct 2026 · capterra.com
Praise: time savings
Reviewers praise direct applicant submissions and centralized waitlists for reducing spreadsheet and manual-entry work.Read 15 Oct 2026 · capterra.com
Praise: usability
Capterra reviewers repeatedly describe the software as user-friendly and easy to understand.Read 15 Oct 2026 · capterra.com
Rating on Capterra
4.7 out of 5 from 28 reviewsRead 15 Oct 2026 · capterra.com
Rating on Software Advice
4.7 out of 5 from 28 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustburn
3.9 out of 5 from 11 reviewsRead 15 Oct 2026 · trustburn.com
Security claim
The document-collection page says stored documents use end-to-end encryption.Read 15 Oct 2026 · havenconnect.com
Security news
In a December 15, 2021 post, Haven Connect said its code review found no Log4j use.Read 15 Oct 2026 · havenconnect.com
Social Security numbers
Applicant terms say Social Security numbers are encrypted at rest when submitted.Read 15 Oct 2026 · havenconnect.com
Support documentation
The Freshdesk help center provides applicant FAQs, manager dashboard articles, template management, settings, waitlist updates, full applications and lottery instructions.Read 15 Oct 2026 · support.havenconnect.com
Update results claimed
Haven Connect reports 42% of applicants respond within one week, 80% overall, and up to 58 staff hours saved per update.Read 15 Oct 2026 · havenconnect.com
Waitlist management
The product tracks, automates and communicates with affordable-housing waitlists.Read 15 Oct 2026 · havenconnect.com
Waitlist update limit
After an update period, staff can send removal communications to non-responsive applicants and remove them from the master list.Read 9 Oct 2026 · havenconnect.com
Who it serves
The company lists affordable housing developers and owners, third-party property management firms, nonprofit housing providers, public housing authorities, and tribally designated housing entities as customers it serves.Read 9 Oct 2026 · havenconnect.com

Plans and prices

Haven Connect (Software Advice listing) $2 a month per feature per month Read 15 Oct 2026 · softwareadvice.com
Haven Connect affordable-housing software Priced on request Contact us today for a quote Custom pre-applications and full applications · applicant portal · list filtering and duplicate detection · communication dashboard · compliance audit log · automated list updates · setup and training Read 15 Oct 2026 · havenconnect.com
Waitlist Management, Document Collection, & Automated Waitlist Update software Priced on request Custom online pre-applications and full applications · Applicant portal · List filtering and management with duplicate detection · Applicant communication dashboard · Compliance audit log · Automated list update · Setup and training Read 9 Oct 2026 · havenconnect.com

Every Haven Connect plan and price →

Strong points and limits

Strong points

  • Applicant portal supports status updates
  • Sends texts, emails, and physical letters
  • Filters applicants by AMI and preferences
  • Records application changes in audit logs
  • Includes automated April and September updates

Limits

  • Pricing requires a request
  • Removal follows non-response after updates
  • Physical mailing depends on vendor handling

Who it suits

It suits affordable housing developers, owners, property managers, nonprofits, public housing authorities, and tribally designated housing entities. Teams managing eligibility workflows and recurring waitlist updates are the clearest fit.

Verdict

Haven Connect focuses on waitlist administration, applicant communication, document collection, and compliance records for affordable housing programs. Its portal and scheduled updates cover applicant actions, while pricing and demonstrations require direct contact.

Where Specifiction places it

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