Heap vs Pendo Analytics
Heap
heap.io
Pendo Analytics
pendo.ioSide by side
| Figure | Heap | Pendo Analytics |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Product Analytics Tools | 8.8 (#7) | 8.6 (#13) |
| Spec score · Customer Analytics Software | 8.6 (#6) | 8.4 (#9) |
| Spec score · Funnel Analytics | 8.7 (#7) | 8.5 (#10) |
| AI analytics | The homepage presents Sense Chat and Sense AI for natural-language analysis and proactive insights. | Leo answers natural-language questions using live Pendo product data, while the public MCP server exposes analytics to compatible AI tools. |
| Headquarters | Heap is headquartered in San Francisco, California. | Raleigh, North Carolina, United States |
| Integrations | Heap advertises more than 100 integrations and lists tools including Salesforce, Snowflake, Shopify, Klaviyo, Braze, Iterable, Marketo, Stripe and Zapier. | Pendo lists 51 integrations, including Salesforce, Segment, Slack, Snowflake, Tableau, Jira, Zendesk, HubSpot, Marketo and Webhooks. |
| Public APIs | Heap APIs add context and backend information to automatically captured events and user records. | The Engage API supports integration-key authentication, subscription queries, guide and segment management, metadata, track events and bulk deletion; separate Feedback and Web SDK APIs are documented. |
| Rating on Capterra | 4.5 out of 5 from 42 reviews. | 4.5 out of 5 from 238 reviews |
| Rating on G2 | 4.4 out of 5 from 1,097 reviews. | 4.4 out of 5 from 1,819 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 23 ratings. | 4.4 out of 5 from 126 ratings |
| Rating on TrustRadius | 8.1 out of 10 from 385 reviews and ratings. | 8.5 out of 10 from 257 reviews |
| What it does | Heap is a digital insights and product analytics platform that automatically captures user interactions and helps teams improve conversion, retention and digital experiences. | Pendo Analytics tracks behavior in web and mobile applications to explain engagement, retention, journeys and feature adoption. |
Plans
Pendo Analytics
- FreeFree
- NovusFree
- BasePriced on request
- CorePriced on request
- UltimatePriced on request
In their own words
Heap
Heap is an analytics product from Heap for tracking events and examining user activity. Its listed capabilities include conversion funnels, session recordings, ecommerce tracking, and API access. The listed platform is API, and the monthly visitor limit is 10,000. Data retention is described as limited. Heap offers a Free plan at free, covering 10,000 monthly sessions and six months of data history. Pro has no listed price and includes account analytics, an engagement matrix, report alerts, standard support, and Session Replay as an add-on. Premier also has no listed price and includes unlimited projects and one year of data history. The product therefore combines event collection with tools for conversion analysis, recordings, and ecommerce activity. Buyers should note that the free allowance is expressed in monthly sessions, while the listed visitor limit is 10,000.
Pendo Analytics
Pendo Analytics has no write-up on Specifiction yet; its figures are above.