Hear vs Sprinklr Service
Hear
hear.ai
Sprinklr Service
sprinklr.comSide by side
| Figure | Hear | Sprinklr Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Contact Center Analytics Software | 7.4 (#12) | 7.4 (#13) |
| Channels | The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors. | The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat. |
| Compliance | Hear says it monitors 100% of interactions and provides real-time detection and alerts. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. |
| Founded | 2023 | 2009 |
| Integrations | The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Product | Hear describes itself as an AI-powered conversation intelligence platform for contact centers. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
| Support | Hear’s FAQ invites visitors to contact its team for help and links to a contact form. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
In their own words
Hear
Hear is a conversation intelligence platform for contact centers that captures calls, chats, and tickets to help teams understand customer interactions and their causes. It automates interaction reviews and provides contextual performance insights and personalized coaching for agents. Hear says it monitors all interactions for compliance and can detect issues and send alerts in real time. For AI agent conversations, its monitoring model scores more than 60 behavioral signals without manual configuration; it can capture voice, chat, and email conversations in real time, with data sovereignty available. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers can request a demo or contact sales.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.