Hello Customer vs Kapiche
Hello Customer
hellocustomer.com
Kapiche
kapiche.comSide by side
| Figure | Hello Customer | Kapiche |
|---|---|---|
| Price from | — | $2/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Voice of Customer Software | 7.6 (#12) | 7.5 (#13) |
| Founded | 2015 | 2016 |
| Integrations | Hello Customer lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, Zapier, Make, FTP, file uploads and its API. | Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams. |
| Product | Hello Customer is a European Voice of Customer platform that combines feedback channels, analyzes satisfaction drivers with AI, and routes actions to responsible teams. | Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence. |
| Support | The company provides general system, infrastructure and information-security support at [email protected]. | Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting. |
Plans
Kapiche
- Bronze$2 a month
- CustomPriced on request
- GoldPriced on request
- SilverPriced on request
In their own words
Hello Customer
Hello Customer is a European Voice of Customer platform that gathers feedback, analyzes satisfaction drivers, and routes actions to responsible teams. It brings together surveys, reviews, calls, chats, and customer-support interactions. Its AI tool, ISAAC, analyzes open feedback in more than 30 languages, identifying topics and sentiment for NPS and CSAT dashboards. Key Driver Analysis ranks themes by their effect on customer scores, while Ask ISAAC answers questions in plain language and cites the underlying customer comments. The platform lists 37 integrations, including SurveyMonkey, Typeform, Google Reviews, Salesforce, HubSpot, Zendesk, Snowflake, and its API. It says sources with an API, file export, or webhook can almost certainly be connected. Its mobile feedback app can be installed from a browser, works offline with cached feedback, and supports company single sign-on. Hello Customer offers Android, iOS, web, and API access. It states GDPR compliance and ISO/IEC 27001:2022 certification, isolates customer environments, and encrypts data at rest and in transit. Hosting is on Microsoft Azure data centers in Amsterdam and Dublin. Pricing is volume-based and available on request; there is no free plan.