Help Scout vs Jitbit Helpdesk
Help Scout
helpscout.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Help Scout | Jitbit Helpdesk |
|---|---|---|
| Price from | $25/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 12 |
| Spec score · Help desk software | 9.0 (#11) | 9.1 (#9) |
| Spec score · Customer Service - Midmarket Software | 8.8 (#7) | 8.9 (#5) |
| Free plan | Yes | No |
| Knowledge base | Docs sites create searchable and branded help centers or knowledge bases. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| SLA management | Yes | Yes |
| Support options | Support includes email, priority support on paid plans, onboarding, and customer success management. | The company lists support contact by email and says its head of customer success is available 24/7. |
Plans
Help Scout
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.