Help Scout vs UnInbox

Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.

UnInbox is collaborative email software for teams and professionals. It provides shared inboxes, shared spaces, and workflow statuses so teammates can comment on conversations, reply from shared addresses, and see whether work is complete. Users can add unlimited addresses, including admin@, support@, sales@, and billing@ examples. The codebase is open source, with instructions for running it locally; self-hosting requires additional manual email configuration and production guidance through Discord. A free plan costs nothing @uninbox.me email address and includes personal spaces, three workflows per space, seven-day raw email retention, and community or email support. Pro costs $12 a month billed per user, adding teams, unlimited custom domains, shared and public spaces, SMTP and API access, assignees, and priority support. Enterprise has no listed price, requires 30 users, and adds dedicated infrastructure, SAML SSO, long retention, onboarding, and organization-wide video support.