Helpable vs HelpCenter.io
Helpable
gethelpable.comHelpCenter.io
helpcenter.ioSide by side
| Figure | Helpable | HelpCenter.io |
|---|---|---|
| Price from | $25/mo | $2.42/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.4 (#44) |
| API | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. | A REST API is available on every plan, and webhooks notify a server when articles or categories change. |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | The integrations guide lists Zendesk, Front, HubSpot, and Intercom, and says AI suggestions and replies in those integrations require Catalyst or the AI add-on on Bootstrap and Growth. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | HelpCenter.io provides a branded, searchable customer-facing knowledge base that can also power an AI Widget and embedded FAQ sections. |
| SSO support | Yes | Yes |
| Paid from | 25 | 29 |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | Growth and Catalyst include white-glove support, while Bootstrap lists standard support. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
HelpCenter.io
- Bootstrap$29 a month
- Growth$119 a month
- Catalyst$179 a month
- Bootstrap$29 a year
- Growth$119 a year
- Catalyst$179 a year
In their own words
HelpCenter.io
HelpCenter.io has no write-up on Specifiction yet; its figures are above.