Helpable vs TheHelpFlow
Helpable
gethelpable.comTheHelpFlow
thehelpflow.comSide by side
| Figure | Helpable | TheHelpFlow |
|---|---|---|
| Price from | $25/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.5 (#35) |
| AI assistant | Calli reads published articles, answers customer questions in plain language with a source link, and hands unanswered conversations to the contact form with the full conversation attached. | The AI drafts replies in a team’s brand voice, resolves repetitive tickets autonomously, and summarizes threads. |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Encryption | Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256. | The trust center says data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | The site advertises 90+ integrations, including Shopify, Slack, Stripe, Salesforce, and Jira. |
| Knowledge base | Helpable publishes a searchable help center on a custom domain with structured data, sitemap, hreflang and SEO metadata. | The self-serve help center includes SEO, version control, and multilingual support, and provides material for the AI assistant. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | TheHelpFlow describes itself as an AI-powered customer support platform with an omnichannel inbox, AI, automation, analytics, and a knowledge base. |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | All plans include guided onboarding, a video library, and a community forum; Growth includes email and chat support, while Scale includes priority email and chat support. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
TheHelpFlow
TheHelpFlow has no write-up on Specifiction yet; its figures are above.