HelpBird vs Re:amaze
HelpBird
helpbird.app
Re:amaze
reamaze.comSide by side
| Figure | HelpBird | Re:amaze |
|---|---|---|
| Price from | $3/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 8 |
| Spec score · Live chat software | 7.6 (#70) | 9.0 (#11) |
| API | The JavaScript API supports identifying visitors and opening or closing the chat; Pro also includes verified identity and webhooks. | Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. |
| Audience | The pricing page positions Starter for solo founders, Basic for small teams, Pro for busy support desks, and Enterprise for mission-critical use. | The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. |
| Integrations | The maker describes Shopify installation and embedding on WordPress and Wix, and lists webhooks that can connect to Slack, Zapier, or a CRM. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Product | HelpBird is a website live-chat widget backed by a shared support inbox. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | The privacy policy states that connections use HTTPS/TLS, passwords are hashed with PBKDF2, webhooks are HMAC-signed, and production data access is restricted and gated behind 2FA. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Trial | The maker advertises a 15-day trial with no credit card required and says it does not automatically charge after the trial. | The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.