HelpCenter.io vs Paligo
HelpCenter.io
helpcenter.io
Paligo
paligo.netSide by side
| Figure | HelpCenter.io | Paligo |
|---|---|---|
| Price from | $2.42/mo | $416.67/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · Knowledge base software | 8.4 (#44) | 8.9 (#9) |
| API | A REST API is available on every plan, and webhooks notify a server when articles or categories change. | Paligo offers a REST API for connecting external applications and automating tasks. |
| Publishing audience | both | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | The integrations guide lists Zendesk, Front, HubSpot, and Intercom, and says AI suggestions and replies in those integrations require Catalyst or the AI add-on on Bootstrap and Growth. | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. |
| Product | HelpCenter.io provides a branded, searchable customer-facing knowledge base that can also power an AI Widget and embedded FAQ sections. | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. |
| Support | Growth and Catalyst include white-glove support, while Bootstrap lists standard support. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
Plans
HelpCenter.io
- Bootstrap$29 a month
- Growth$119 a month
- Catalyst$179 a month
- Bootstrap$29 a year
- Growth$119 a year
- Catalyst$179 a year
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
HelpCenter.io
HelpCenter.io has no write-up on Specifiction yet; its figures are above.
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.