HelpCrunch vs JivoChat
HelpCrunch
helpcrunch.com
JivoChat
jivochat.comSide by side
| Figure | HelpCrunch | JivoChat |
|---|---|---|
| Price from | $15/mo | $28/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Live chat software | 9.2 (#8) | 9.4 (#2) |
| Chatbot | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. | Yes |
| Chat channels | omnichannel | omnichannel |
| Company legal name | The service is operated by HelpCrunch Corporation. | The company privacy policy identifies the service provider as LLC TECNOLOGY DISTRIBUTION LTDA, while LinkedIn lists the brand as Jivo. |
| Free plan | No | Yes |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Live agent chat | Yes | Yes |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 4.5 out of 5 from 312 ratings. |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 105 reviews. |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.6 out of 5 from 51 reviews. |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 105 reviews. |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | 4.6 out of 5 from 23.9K reviews. |
| Rating on Trustpilot | 4.7 out of 5 from 34 reviews. | 2.5 out of 5 from 33 reviews. |
| Security | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. | JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.