HelpCrunch vs Live Helper Chat
HelpCrunch
helpcrunch.comLive Helper Chat
livehelperchat.comSide by side
| Figure | HelpCrunch | Live Helper Chat |
|---|---|---|
| Price from | $15/mo | €6/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 8 |
| Spec score · Live chat software | 9.2 (#8) | 8.8 (#18) |
| Chatbot | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. | Yes |
| Chat channels | omnichannel | website+messaging |
| Free plan | No | Yes |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. |
| Live agent chat | Yes | Yes |
| Visitor tracking | Yes | Yes |
Plans
Live Helper Chat
- Free hosted trialFree
- Basic€6 a month
- Standard€10 a month
- Premium€16 a month
- Self hosted, Premium support€40 a month
- FreeFree
- Self hostedFree
- Self hosted, EnterprisePriced on request
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
Live Helper Chat
Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.