HelpCrunch vs LiveChat
HelpCrunch
helpcrunch.com
LiveChat
livechat.comSide by side
| Figure | HelpCrunch | LiveChat |
|---|---|---|
| Price from | $15/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Live chat software | 9.2 (#8) | 9.3 (#5) |
| Chatbot | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Installation | The widget can be installed directly on websites, single-page apps, WordPress, Shopify, PrestaShop, OpenCart, Squarespace and through Google Tag Manager. | Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Limit: mobile app | Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps. | An Apple reviewer reports an unattractive mobile interface and missed push notifications that left chats unanswered. |
| Live agent chat | Yes | Yes |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 4.3 out of 5 from 110 ratings. |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 1,728 reviews. |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.5 out of 5 from 813 reviews. |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 1,728 reviews. |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | 3.0 out of 5 from 1.03K reviews. |
| Rating on Trustpilot | 4.7 out of 5 from 34 reviews. | 2.5 out of 5 from 97 reviews. |
| SDKs | Official documentation covers iOS, Android and React Native SDKs; iOS installation supports CocoaPods and Carthage, while Android supports Gradle and Maven. | Official documentation lists Chat, Customer, Go, JavaScript and Python SDKs. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.