HelpCrunch vs Re:amaze
HelpCrunch
helpcrunch.com
Re:amaze
reamaze.comSide by side
| Figure | HelpCrunch | Re:amaze |
|---|---|---|
| Price from | $15/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Customer Service - Midmarket Software | 9.1 (#2) | 8.5 (#10) |
| Spec score · Live chat software | 9.2 (#8) | 9.0 (#11) |
| Spec score · Help desk software | 8.8 (#20) | 8.7 (#23) |
| Chatbot | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2012 |
| Free plan | No | No |
| Headquarters | Wilmington, Delaware, USA | San Jose, California, United States |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Knowledge base | HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget. | The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. |
| Live agent chat | Yes | Yes |
| Security | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Visitor tracking | Yes | Yes |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.